Customer support and why I hate it...

Ello there kiddies, settle in, I've got a nice rant for you today.

Customer support. I'm just about CERTAIN that everyone out there has had to deal with them at least once. Microsoft, specifically, Xbox kiddies, will attest to that. I've added a new one to that list. Newegg has, in my experience, one of the most disorganized and unprofessional customer support systems I've ever seen.

For those of you who follow my Facebook updates, you know the story. For the rest of you, here's a condensed version. I bought a terabyte external hard drive, something fell out and broke it, I sent it back. No problem right?

Freaking wrong. Since the only thing listed on the RMA request page as being required to be considered for a replacement was the original item and all accessories, I sent just that. The original box was destroyed weeks ago, who frigging keeps that?

Anyway, I get an email yesterday saying they received my package and are inspecting it to see if they can issue a replacement since the box is missing.

HELLO? Why authorize the return label in the first place if YOU'RE NOT GOING TO TAKE IT?! So now, I'm sitting on... probably another week without the damned hard drive, which means in all likelihood I won't be able to make a claim on the manufacturer warranty for it. I have had no updates regarding whether or not the RMA is going to be honored, and they can't just GIVE me a freaking replacement because 'that falls under the extended warranty, which picks up when the manufacturer warranty ends.'

Excuse me for a second while I think of the words I want to use here... Oh yeah, "FUCK YOU, NEWEGG." I lost at LEAST a hundred GB of movies, and several important lectures. The rest are recoverable. Point being, holy shit! What if maybe you guys sold a product that wasn't a piece of shit... and then, when it broke, HONOR THE FRIGGING WARRANTY THAT YOU CHARGE FOR!

Seriously, I have no words left for this. If I drew this out any longer, it would be one giant obscenity. I am enraged beyond all belief that such a simple solution can't just be done because of one stupid policy. I'm out for today.